Improved consumer engagement and participation with health organisations is critical to improving service planning, design and monitoring and is a fundamental component of quality improvement.
Bendigo Loddon Primary Care Partnership (BLPCP) Consumer Engagement Project aims to support self-nominated partner agencies in successful consumer engagement. Training and auditing sessions help build capacity and enhance existing consumer engagement process, systems and frameworks.
BLPCP is tackling consumer engagement and participation by providing audits to local health organisations, with recommendations on practical ways to improve. Using a range of audit tools enables agencies to identify gaps in these processes and establish quality improvement plans to strengthen consumer engagement further.