Consumer Engagement

Improved consumer engagement and participation with health organisations is critical to improving service planning, design and monitoring and is a fundamental component of quality improvement.


Bendigo Loddon Primary Care Partnership (BLPCP) Consumer Engagement Project aims to support self-nominated partner agencies in successful consumer engagement. Training and auditing sessions help build capacity and enhance existing consumer engagement process, systems and frameworks.


BLPCP is tackling consumer engagement and participation by providing audits to local health organisations, with recommendations on practical ways to improve.  Using a range of audit tools enables agencies to identify gaps in these processes and establish quality improvement plans to strengthen consumer engagement further.


An important focus of the project is the role and function of existing Consumer Advisory Groups and the potential for establishment of these structures where they do not currently exist.

Stage one of the project is currently underway by delivery of the first two Modules of the Consumer Participation Framework with BLPCP Partner Agencies.

For more information about the project view our case study or contact the Consumer Engagement Project Worker.

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Bendigo Loddon Primary Care Partnership operates on the traditional lands of the Dja Dja Wurrung, Taungurung 

and Barapa Barapa people and recognises them as the traditional owners. We pay our respects to leaders and elders past, present and emerging for they hold the memories, the traditions, the culture and the hopes of all 

Dja Dja Wurrung, Taungurung  and Barapa Barapa people.  

We express our gratitude in the sharing of this land, our sorrow for the personal, spiritual and cultural costs of that sharing and our hope that we may walk forward together in harmony and in the spirit of healing. 

127 King Street, Bendigo 
 (03) 4444 2414